1. Free trial
Every new business starts with 14 days of free briefs. No card is needed. When the trial ends, briefs stop unless you choose a plan. Nothing is charged automatically at the end of a trial.
2. Cancelling a monthly plan
- Cancel any time from settings, or by writing to us through the contact page.
- Your briefs and tools continue until the end of the month you have paid for, then stop.
- Monthly fees already paid are not refunded for part-months.
3. Cancelling a yearly plan
- Cancel within 30 days of a yearly payment for a full refund.
- After 30 days, we refund the unused whole months, less the two free months included in yearly billing.
4. When we refund in full
- If you were charged twice or charged after cancelling.
- If briefs failed to arrive for three or more consecutive days because of a fault on our side.
5. Downgrades and upgrades
Upgrades apply at once and are charged pro rata for the rest of the billing period. Downgrades take effect from the next billing period, with no refund for the current one.
6. How refunds are paid
Refunds go back to the original payment method within 7 to 10 working days of approval. For Indian businesses, the GST invoice is adjusted with a credit note.
7. Your data after cancelling
Your data stays available for 30 days in case you return. After that, or sooner if you ask, it is deleted as described in the Privacy Policy. You can export your reports before cancelling.